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This will ensure you have a consolidated view of your purchases. The electronic delivery is an email with an embedded link to a PDF of your invoice. We can send a copy to your Accounts Payable department by indicating that email address in the "invoice delivery address" field on the form. If you have already have an account established and would like to change your invoice delivery method, please email billing redcross. Training Services maintains two different teams of customer service agents to support Red Cross Store purchases.

We use a case management system to work through customer billing issues. When you email billing redcross.

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Generally, you should receive at least two emails from our billing agents about your case; One to indicate that a case has been opened, and one to indicate that the issue has been resolved. There may be other emails or calls if additional information is needed. If you have question about your case, you can simply reply directly to the 'Case Open' email or the most recent related email and we will be able to respond to your question quickly.

For products, transactions are sent to billing upon fulfillment. Partial shipments may appear on the same or different invoices depending on the date of fulfillment. We have created an Invoicing Calendar for training and Red Cross Store and will update it regularly for your reference. If you would like to set up ACH for payment, please email your inquiry to billing redcross.

The Red Cross Store does not charge until the order is shipped. If you order an item on back order you will be charged for that item when it leaves the warehouse. If your order includes both in-stock and back ordered items you will be charged for the in-stock items when they ship, then later for the back ordered item and all shipping charges when they become available. For a copy of an invoice or information about your outstanding balance, please call Billing Support at or email billing redcross.

If you have a form that requires completion from us, please email the form to billing redcross. An agent will complete it and return it to you.


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If you want to set up ACH and provide your organization's banking information to us so that we can pull funds from your account, please call Billing Support at Note that organizations must have already been approved for invoicing privileges to be set up as ACH customers. Instructor's Corner is the main source of instructor resources, collaboration and support. Support includes the ability to submit a case online or chat with a service representative.

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  7. Scientific Advisory Council. Sign In. Create an Account. Check Order Status. Find My Certificate. Use my location. Live Chat. Your Cart is Empty. Take a Class Frequently Asked Questions. I have questions about Q: My American Red Cross certification is about to expire, or has already expired. How can I renew my certification?

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    Q: How do I become a Red Cross instructor? Q: How old do you have to be to take a Red Cross Lifeguarding course? Q: Is there an age requirement to enroll in Babysitter's Training? Q: What is the cancellation policy for classes? Q: How do I get assistance with online registration issues? Q: How do I get technical assistance for online courses? A few tips: Online courses require a high speed internet connection.

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    If you are experiencing slow response times we recommend you move to a higher speed internet connection. Make sure pop-up blocker is turned off If your browser prompts you with a question about secure content, answer it in a way that allows you to see all material In some cases, when launching the online class, two new browser windows will open: one is blank and must remain open while you complete the online class while the other will display the online class content.

    If at any time while taking the online class and you receive a time out warning, just click "OK" and continue the class. Some online courses require Flash. Check here to see if you already have Flash installed on your computer or you want to download it. If you are using a work computer, you may need to speak to your internal IT team to download Flash. Q: What is a Digital Certificate?

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    Q: What do I have to do to get my digital certificate? Q: How can my employer ensure that my Red Cross certificate is valid? Q: What is a QR Code and how is it used?

    Q: What if an employer requires a wallet card or printed verification? Q: Can I access to digital certificates for classes I took in the past? Q: I lost my certificate. How do I get another one? Q: What is the shipping policy for wallet cards? Q: Where can I use coupons for purchasing a course? Q: How does my purchase benefit the American Red Cross? Q: Can you donate items to my cause? Unfortunately, the Red Cross Store is unable to make donations of goods. Q: Are your products latex-free?

    Q: Do you sell refills or replacement parts? Q: How do I redeem a promo code for products? Q: How do you contact customer service for Red Cross Store product related ordering and billing issues? Q: How do I fill my shopping cart? Q: Can I place an order by phone or fax? Q: Will I receive an order confirmation? Q: How do I check on the status of my order? Q: What if the item I want is out of stock? Q: Do you accept back orders? Q: Can I become a supplier or distributor? Q: Do you charge sales tax? Q: Can I ship to multiple locations? Q: Can I ship to an international address? Q: Can I track my package?

    Tracking information is only available for orders shipped via FedEx.

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    Q: What shipping methods are available? Please note any duties, tariffs or other government fees are the responsibility of the purchaser. Q: How soon will my order be shipped? Not available to Hawaii, Canada, or the rest of the world. Postal Service Parcel Post Shipments should arrive within business days, depending on your location. Postal Service Priority Mail Shipments should arrive within business days to most locations. Postal Service Express Mail Shipments should arrive within business days. Companies offering this service include:.

    Several companies offer reverse lookup services over the web.

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    A few of these web sites are:. I have never had much luck with these web based services. I have had more success searching for the telephone number in Google. You can often social engineer CNA information out of telephone company employees or out of employees of other companies with CNA access. Here is a sample script that works if your target has ever ordered pizza from Domino's or Pizza Hut:. The number is Your email address will not be published. Let us know what you have to say:.

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